You have fourteen days from the day your parcel arrives to change your mind, for any reason at all, and you do not have to give us one.
Telling us
Write to us through the contact page within those fourteen days, with your order number and what you are sending back. We will reply with the return address and confirm what happens next. Once you have told us, you have another fourteen days to actually post the parcel.
The condition of the goods
Send things back as you received them: unused, complete, in their original packaging. You are welcome to have handled and examined an object the way you would in a shop. If it comes back visibly used or damaged, we may reduce the refund by the loss in value.
Two things cannot come back once they are opened, for hygiene and safety: sealed cosmetics and body products whose seal has been broken, and food and tea whose packet has been opened. Unopened, they return like anything else.
The refund
We refund within fourteen days of receiving the goods back, to the same method you paid with, including the standard delivery you paid on the way out. If you chose a faster delivery than our standard one, we refund the standard amount.
Damaged, faulty or wrong
This is different, and it is on us. If an object arrives broken, faulty, or is simply not what you ordered, tell us on the contact page with a photograph. We pay the return, and you choose between a replacement and your money back. Your legal rights over faulty goods last well beyond fourteen days and nothing here shortens them.