Refund policy

Last updated: 2 November 2026.

You can withdraw from an online purchase within 14 days without giving a reason. This policy applies to purchases made as a consumer and does not limit your legal rights.

When the 14 days begin

The period starts when you, or a person you nominate other than the carrier, receive the goods. If items from one order are delivered separately, it starts when the last item arrives. If the deadline falls on a Saturday, Sunday or public holiday, it extends to the next working day.

Tell us you wish to withdraw

Use your customer account, open the order and submit a return or cancellation request using the available order action. You receive an email confirming receipt of the request. This acknowledgement is separate from the handling of the returned parcel.

You can also send an unambiguous withdrawal notice to support@karmagick.com or by post to PALMIERO FRANCESCO — Karmagick, Via Canonico Lampitelli 58, 81030 Orta di Atella (CE), Italy. Send the notice before the period expires. You do not need our prior approval to exercise the right. The model form below is optional.

If the online action is unavailable for your order, contact us directly. A technical limitation does not remove or shorten your statutory withdrawal right.

Sending goods back

Send the goods without undue delay and within 14 days after telling us you are withdrawing. Unless we agree a different return address with you, address the parcel to PALMIERO FRANCESCO — Karmagick, Via Canonico Lampitelli 58, 81030 Orta di Atella (CE), Italy. Keep evidence of dispatch. This is a postal return address, not a public drop-off point.

You pay the direct return postage when you change your mind. We charge no restocking fee. For an item that cannot normally be returned by post, contact us for the applicable arrangements; we will not impose an undisclosed return charge.

Handling and exceptions

You may inspect and handle the goods as needed to establish their nature, characteristics and functioning, as you would in a shop. You are responsible only for a loss in value caused by handling beyond that. Original packaging helps protect the goods, but its absence alone does not automatically remove the right to withdraw.

Statutory exceptions apply only where their legal conditions are met. These include sealed goods unsuitable for return for health protection or hygiene reasons once unsealed, goods that deteriorate or expire rapidly, and goods made to your specifications or clearly personalised. An opened packet of food or tea is not automatically exempt merely because it has been opened. These exceptions do not remove rights concerning faulty or non-conforming goods.

Your refund

We reimburse payments due without undue delay and within 14 days after receiving your withdrawal notice. For returned goods, we may withhold reimbursement until we receive the goods or you provide evidence of sending them back, whichever happens first, unless we have offered to collect them.

For withdrawal from the whole order, this includes the cost of our least expensive standard delivery option. Extra costs for a more expensive delivery option you chose are not reimbursed. We use the original payment method unless you expressly agree otherwise, with no reimbursement fee. We do not require you to accept store credit.

Faulty, damaged or incorrect goods

Write to support@karmagick.com with your order details and a description of the problem. Photos can help us resolve it but do not replace or restrict your legal rights. A change-of-mind return charge does not apply to the remedies due for non-conformity.

The legal guarantee is at least 2 years from delivery, with any longer mandatory protection in your country preserved. You may request repair or replacement free of charge; a price reduction or termination and refund is available in the cases provided by law. The 14-day withdrawal period does not limit this guarantee.

Optional withdrawal form

To: PALMIERO FRANCESCO — Karmagick, Via Canonico Lampitelli 58, 81030 Orta di Atella (CE), Italy; support@karmagick.com.

I/We give notice that I/we withdraw from my/our contract of sale of the following goods: [goods]. Order number: [number]. Ordered on / received on: [date]. Consumer name: [name]. Consumer address: [address]. Date: [date]. Signature: [only if sent on paper].